Onsite Client Class Policy
Emergency Cancellation
Rescheduling
Scheduled Class
Course Attendance
Payment
ADA Compliance
Emergency Cancellation Citywide CPR reserves the right to cancel any class scheduled due to any emergency circumstances. Citywide CPR will notify the client of any cancellation due to emergency as soon as possible. Citywide CPR will be happy to offer reschedule dates for any class that is cancelled for these reasons. Please note Citywide CPR is not responsible for any financial costs incurred by the client for any class if it is cancelled due to emergency.
Rescheduling If a client needs to reschedule any class currently scheduled, they can do so with a written request at least 2 business days before the scheduled class date/time, at no additional cost. If a client cancels an onsite course within two business day time frame a $100 cancellation fee is applied.
Scheduled Class If for any reason the instructor is turned away at the door on the date and time of a scheduled class, the client is responsible for the full cost of the course as detailed in the pricing quote provided. All requests to reschedule onsite classes can be sent to rick@citywidecpr.com
Course Attendance All participants MUST attend the full course and complete all stated course requirements to receive certification. Anyone arriving late or leaving a course early will not be eligible for a certification card for the course. All participants MUST sign in on the class roster at the class to receive a certification. Please note Clients also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, etc,), unless a previous agreement was made between the client and Citywide CPR.
Payment All invoices for Onsite Group Training classes will be made in accordance with the pricing quote provided for the training. Citywide CPR requires payment in full for all classes within 45 days of the date invoiced. Any invoices that are outstanding after this time may be subject to late fees.
ADA COMPLIANCE POLICIES
Effective January 26, 1992, the Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation.Title III of the law bars private entities (schools, banks, restaurants, social service agencies, offices, retail sales establishments, etc.) from discriminating against individuals with disabilities in the provision of their goods and services. Individuals with qualifying physical or mental disabilities will not be denied participation in the goods, services, facilities, advantages or accommodations offered to the public. As a place of public accommodation, we will not discriminate against any patrons, clients, invitees or guests on the basis of real or perceived qualifying disabilities. Specifically:
– We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.
– We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.
– If there is a need for accommodation, Citywide CPR will be happy to discuss any specific situation with the person in need to help accommodate them in anyway possible in accordance with the ADA requirements.
– We will certify each participant who can meet course skill and knowledge testing objectives.
– We will use available resources to assist people with special needs.
