From start to finish we can usually certify you in less than a week! If you really need your certification ASAP, we can expedite overnight shipping for an additional fee.

The Virtual option is a 2 step process. Here’s how it works! Step 1: Complete the online course. Step 2: Register for a Virtual Skills Session.
After you register and turn in your online completion certificate, you’ll receive a scheduling link to make an appointment. A required CPR KIT will be shipped to your home in time for your session. Our most up-to-date schedules take into consideration shipping time. If you need an appointment sooner than what you see available, expedited shipping is an option.

Equipment will vary depending on your registered skills session, and ships to you in a small box. Depending on your registered skills session, we’ll include an adult/child and infant manikin, AED trainer, adult and/or infant BVM and feedback device. First Aid will include a student first aid kit. All equipment is approved by the American Heart Association for virtual skills training.

Shipping and return shipping through UPS are included in the registration fee. You will receive a return shipping label in your equipment package. It is your responsibility to repackage the equipment and drop off at your local UPS store as soon as possible following your completed skills session.

YES! The American Heart Association developed a virtual training course in response to the COVID-19 pandemic. Due to it’s success, the program now continues for those with complicated schedules or for others who are unable to find a class in their area.  The HeartCode and Heartsaver online courses provide the same detailed information as an instructor-led class. During the videoconferencing session, you will be use the equipment to demonstrate the required skills in front of the certified AHA instructor. The CPR Kit comes with a feedback monitor to be worn on your wrist. This device measures compression rate when practicing chest compressions

Yes. Your certification card will be issued through the American Heart Association’s eCard site. The card you will receive will be the exact same as if you had attended an in-person course. There is no difference!!

The amount of time for a videoconferencing skills session depends on the certification you need. Sessions can be approximately 1 hour and up to 2 hours.

Per American Heart Association guidelines, you must complete the corresponding American Heart Association online course prior to completing your skills session. You can find their catalog of courses here. Please contact customer service at 866-757-5453 or info@citywidecpr.com if you have any questions about which course is right for you.

When you schedule your appointment, you’ll receive an email confirmation with a “Join with Google Meet” link in that email.  Do allow permissions for your microphone and camera.

We are currently offering Virtual Training Sessions for HeartCode BLS, ACLS and PALS as well as Heartsaver First Aid, CPR & AED. We also offer add-on options for the following advanced courses: ACLS with BLS and PALS with BLS.

For every Virtual Session, Citywide CPR will ship the required AHA CPR Kit. We will NOT accept any other equipment.

Contact Customer Service at 866-757-5453 or info@citywidecpr.com if  you and another student would like to share equipment.

Please see our guide to distinguish between Healthcare and Non Healthcare Provider courses. Click here>

The American Heart Association now processes certification cards electronically, as eCards. You can expect to receive your eCard within 48 hours of your scheduled class. There are 2 ways to view your eCard. 

1. Click here >www.heart.org/cpr/mycards. Enter your name, email and “create” a security question to proceed.
2. Opt-in to receive a text to claim your eCard by texting “eCard” to the number 51736

If it has been longer than 2 business days from your scheduled class, please email info@citywidecpr.com. We will promptly request the AHA to resend your eCard. Also, if you need proof of your certification for your employer or school, let us know that you would also like a letter confirming your certification while you wait for your eCard. 

Rescheduling  If you registered and paid for a class, but can’t make that particular date or time, please fill out this rescheduling form.  A $20 fee applies.> 

For information regarding changing a course date, rescheduling a class you missed or other cancelation inquiries, please see our Public Class Policies. Click here>

Once you’ve logged in, click on the URL link in your confirmation email.  If you are unable to click on the link, copy/paste the entire URL into your browser.  Do not enter the given link into the keycode box (where it says activate a keycode).  Once a keycode is activated, it cannot be activated again, but rather should be showing up under your “Active Courses.”

It is recommended by the AHA that you use Chrome as your browser and that you use a PC, laptop or tablet (rather than a smartphone).  You will need a flash player, and disable pop-up blocker.

Citywide CPR cannot assist with technical difficulties including problems with logging onto personal accounts.  For AHA eLearning technical assistance contact elearning.help@heart.org or call 1-888-AHA-8883 (1-888-242-8883) 8am-5pm EST Monday-Friday.

If you are attending a 100% instructor led BLS, ACLS  or PALS Provider class, The American Heart Association strongly recommends students to have access to the course materials before, during, and after the course  Links to purchase the manual or ebook will be provided upon registration. *Please note that BLS students are not expected to prepare before class. The only courses which require preparation are the ACLS and PALS classes, where students must complete the Pre-Course Assessment (found at the front of their workbook) prior to their class.

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If you are completing a blended course (Parts 1,2,3), you do not need a book.  Your online materials are available for you to review for 2 years. *Please note that Bloodborne Pathogens online materials are available for 1 year.

If you are attending a 100% instructor-led Heartsaver class, such as First Aid, CPR AED, you do not need a book. Any necessary materials will be provided to you on the day of class.  

The number of credits depends on the profession of the person and the accrediting body that is going to evaluate, examine and determine the number of credits. How to retrieve them?

1. For eLearning, you can retrieve the continuing education certificate via the eLearning website w/this link =  Learn more>
2. For an instructor led all in-person class, email info@citywidecpr.com within 60 days of your class.  Citywide CPR will submit your roster to the AHA and you will receive a form to complete and send in to your accrediting organization.

If you are non healthcare provider, either attending an instructor led class or completing the Heartsaver Blended Learning Parts 1 and 2, there is no written exam. However, all AHA courses require a skills check off, with an American Heart Association instructor, at the end of your class. If you do not pass the skills test, Citywide CPR will allow you to retake the course free of charge.

If you are are a healthcare provider, taking BLS, ACLS or PALS, either attending a traditional in-person class or a blended learning with skills session,  there is a written exam. You must pass this written exam with an 84% or better. After the written test, you will be required to take a skills check off, with an American Heart Association instructor, at the end of your class.  If you do not pass the written test in an in-person, traditional classroom setting, where the instructor administers the exam , Citywide will allow you to retake the course free of charge.

Students who have attended one of our public classes will receive a promo code via email, 2 months prior to expiration. Promo codes are limited to public classes for individuals and are not valid for onsite training, group classes or virtual sessions.

Yes, we require skills sessions to be completed within 90 days of the completion of the online course. You can find your completion date printed on your completion certificate.